Shipping policy

Shipping Policy

Last updated: July 2026

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can use it to follow your package in real time. Please allow up to 24 hours for tracking information to update.

Customs & Duties (International Orders)

For international shipments, customs fees, import duties, and taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in the order total at checkout. We recommend checking with your local customs office before ordering.

Lost or Delayed Packages

If your package hasn't arrived within the estimated timeframe, please first check your tracking link for updates. If there's no movement for more than 5 business days, contact us and we'll investigate with the carrier.

Arc Setup is not responsible for packages lost due to incorrect shipping addresses provided at checkout. Please double-check your address before placing your order.