Refund policy

Return & Refund Policy

We want you to love your Arc Setup purchase. If something isn't right, we're here to make it right.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be:

Unused and in original condition
In the original packaging with all accessories included

Items that are damaged due to misuse, missing parts not caused by our error, or returned after 30 days are not eligible for a return.

How to Start a Return

Email us at support@arcsetup.store with your order number and reason for return. We'll respond within 1–2 business days with return instructions. Do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

Please note: Original shipping costs are non-refundable. If your order qualified for free shipping, the cost of outbound shipping will be deducted from your refund.

Exchanges

If you received a defective or damaged item, we'll replace it at no extra cost. Email us with a photo of the damage and your order number and we'll sort it out quickly.